Most carpet manufacturers recommend that carpet cleaning be done professionally and cleaned at least every 12 to 18 months. They will often deny claims for wear ability and texture retention if the carpet has not been professionally cleaned. Please check with the store you purchased your carpet from for complete and accurate warranty details. It is very important that you point out all areas of concern, before we clean to get the best results possible. We realize that some spots/stains may stand out like a sore thumb to you, however that same area thats been bothering you for months/years has only been presented to us for moments, so we need to know what your expectations are, so we can do our best to meet them.

Virtually all carpet manufacturer's recommend hot water extraction cleaning methods. This is commonly referred to as steam cleaning. No one method is best for every situation, but hot water extraction is recommended method in most residential situations. Do you use truck mounted equipment? Yes, the only thing that comes into your home is a couple of hoses. All of the contaminants are exhausted outside of your home.

A recovery tank is located inside our carpet cleaning truck.

Yes, if possible, it helps greatly. Removing sand, grit, dirt, hair, etc.

We move most furniture (sofas, chairs, tables, etc.). We cannot move musical instruments, grandfather clocks, beds & dressers, full china hutches, full bookshelves, entertainment centers, pool tables, computers and other electronics. We reserve the right not to move any piece of furniture or household object that they do not feel comfortable with.

Yes, you should remove from the areas being cleaned, all nick knack and breakables. If you're able to move end tables, lamps, small chairs it will help. If you want bookshelves, etc. moved you must remove all contents first.

Our dry times typically range from 2 - 6 hours. Dry times can be affected by many factors including weather, humidity, and airflow.

You can walk on your carpet immediately but it is recommended that you limit traffic until completely dry.

Yes. We are IICRC certified. If you decide to use another cleaner ask to see there IICRC ID card. This will give you the piece of mind that they are a professional and not a fly by night hired helper.

No, actually dirt acts as an abrasive when trapped in your carpet or fabrics and should be removed to reduce wear. Properly cleaned and maintained floor will always out perform those that are not cleaned.

Yes, we recommend that you reapply Scotchgard protector after professional cleaning to restore the original stain resistance. Some manufacturers even require it as part of the warranty on the carpet.